The Museum’s vision is to transform lives through art, and we welcome all visitors without discrimination. If you have questions, suggestions, or specific requests related to accessibility, please call 828.253.3227 or click here to email us. We welcome feedback and continually strive to improve the Museum experience for all visitors.
For visitors with mobility impairments
The Museum does not have its own parking facility. There are several parking decks nearby, as well as metered and free street parking. Parking decks have designated spaces for vehicles with a disability permit and spaces for oversize vehicles. For real-time information about city parking decks, click here. There are two accessible parking spaces on Pack Square, and two just south of Pack Square on Biltmore Avenue. All spaces are available on a first-come, first-served basis. For more information about parking, click here.
We can accommodate drop-offs and pickups on the Museum’s Plaza, located at the corner of Biltmore Avenue and Pack Square.
The main entrance is on the Plaza level, through automatic doors. The entire Museum building is accessible by elevator; please ask staff for any assistance you may need.
Two adult-size manual wheelchairs and one child-size manual wheelchair are available for checkout at the Welcome Desk on a first-come, first-served basis. Visitors may use manual or power wheelchairs or scooters and manually powered mobility aids such as walkers, crutches, and canes throughout the Museum.
All restrooms include an accessible stall. Single-stall restrooms are available on Level 2 and adjacent to the studio.
Seating is provided throughout the building.
For visitors with visual impairments
Page magnifiers are available for checkout at the welcome desk.
For visitors with hearing impairments
All Museum-produced videos in the galleries have captioning.
Assistive listening devices are available for checkout on a first-come, first-served basis for programs in the multipurpose space.
For visitors with autism spectrum disorders or sensory sensitivities
Fidgets and noise-canceling headphones are available for checkout at the welcome desk.
We invite you to use our new smARTguide. The smARTguide is a self-guided highlights tour with information about artists and artworks in our galleries, plus questions for close-looking. A transcript is available on the smARTguide page.
For visitors with service animals
Service animals trained to do work or perform tasks for people with disabilities are welcome. Pets and comfort animals are not considered service animals under the Americans with Disabilities Act and are not permitted in the Museum.
Connections is a new arts-based program serving community-dwelling adults with mild to moderate memory loss and their care partners. Led by specially trained Museum staff, contractors, and volunteers, each monthly Connections program includes a guided gallery conversation and a related activity. Space is limited, and reservations are required; call 828.253.3227 x122. Read more about Connections here.